Successful problem-solving and decision-making : Finding realistic solutions to the problems you encounter every day

The biggest mistake people make when dealing with problems is to tackle the symptoms rather than the root cause. This book shows readers how to define the real problems and then to implement permanent solutions to them. Successful Problem-Solving and Decision-making presents a step-by-step system progressing from overview, recognition and cause analysis to optional solutions and action. Fully updated with new techniques and matching exercises, plus detailed case studies drawn from life, it is packed with advice and tips on how to be more effective in making decisions to solve everyday problems. By following the system presented in this practical book you will learn how to : define real problems accurately;implement permanent solution;make sound decision;hold productive meetings;encourage the expression of conflicting view;promote effective teamwork.