Supporting University ICT Developments: The Makerere University Experience

The integration of information and communication technology (ICT) services and systems into the functions of an enterprise will be easier when there is a clearly identified strategic need, with ICT responding to the vision and strategic priorities.The experience of Makerere University is used to highlight best practice approaches to addressing the key challenges of: lack of awareness; mindset and fear; the process; and sustainability. It is argued that a good ICT policy and master plan developed with the full participation of the stakeholders is a key ingredient for success