Total Quality Management in Higher Education
Total Quality Management in Higher Education
In considering various management approaches internationally for the delivery of computer-based learning, there is an interest in total quality management (TQM). The majority of the research on TQM focuses on its application to for-profit businesses; however, TQM also has been used in universities more broadly, especially in student services areas. Generally, current research on TQM in higher education has focused on methods, barriers to implementation, learning-outcome assessment, human factors, and case studies.
CITATION: Berg, Gary A.. Total Quality Management in Higher Education edited by Rogers, Patricia L. . Hershey, PA : IGI Global , 2009. Encyclopedia of Distance Learning, Second Edition - Available at: https://library.au.int/total-quality-management-higher-education