Trust Measures for Implementers of E-Government Adoption

Trust is a critical factor for e-government adoption that has been extensively studied from the citizen´s perspective. This study explores the multiple dimensions of trust, but from the perspective of those inside of government responsible to implement and adopt it. As in previous studies of citizen trust, the nature of trust of those inside of government is also complex and multi-dimensional. A confirmatory factor analysis was conducted to uncover the multiple dimensions of trust inside of government. The data come from a questionnaire applied over government officials who participated in a contemporary case of e-government. The questionnaire includes inquiries about different dimensions of trust found in the literature. The main motivation of this study is to extend our understanding of multiple dimensions of trust as possible enablers and inhibitors during e-government adoption inside of government. Derived from the analysis, five practical advises are suggested as trust-building mechanisms during e-government adoption.