Using Holistic Strategy to Govern Today's Extended Enterprise

Governing extended networks is often associated with having the latest collaborative technology and business processes. However, current studies suggest that both are only part of the answer. This chapter argues that a holistic governing strategy needs to be adopted to achieve peak network performance. That strategy requires four conditions: 1) that each organization is ready to work with fellow business partners; 2) that network orchestrators recognize that all business relationships are not created equal and therefore need to be governed differently; 3) that a holistic governing strategy has to be adopted in order to integrate the people, technology, and processes in place; and 4) that people engagement hinges upon six factors (trust, beliefs, communications, culture, reward systems/metrics, and synergy). This chapter is a modification of an earlier work published by IGI Global.