The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit
The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit
Publisher:
Harvard Business School Press
Date published:
2018
Record type:
Responsibility:
Lee, Jeremiah, jt. author
Price, Jesse, jt. author
Cheng, J Yo-Jud, jt. author
Journal Title:
Harvard Business Review
Source:
Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 55
Abstract:
High levels of employee engagement and customer orientation correlate with closely aligned views among employees regarding which cultural characteristics are salient in the company.
Language:
Catagory URL:
Subject profile :
CITATION: Groysberg, Boris. The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit . : Harvard Business School Press , 2018. Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 55 - Available at: https://library.au.int/workforce-convergence-matters-when-employees-views-culture-align-engagement-and-customer-orientation