The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit

Author:

Groysberg, Boris

Publisher:

Harvard Business School Press

Date published:

2018

Record type:

Journal article

Responsibility:

Lee, Jeremiah, jt. author

Price, Jesse, jt. author

Cheng, J Yo-Jud, jt. author

Journal Title:

Harvard Business Review

Source:

Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 55

Abstract:

High levels of employee engagement and customer orientation correlate with closely aligned views among employees regarding which cultural characteristics are salient in the company.

Language:

English

Catagory URL:

http://www.HBR.org

Subject profile :

Management / Administration / HRM / Training / Career Development

CITATION: Groysberg, Boris. The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit . : Harvard Business School Press , 2018. Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 55 - Available at: https://library.au.int/workforce-convergence-matters-when-employees-views-culture-align-engagement-and-customer-orientation