Revolutionising Public Service Delivery through Digital Governance : Assessing the Government To Citizens (G2C) Scenario in Nigeria

The main objective of the paper is to assess the nature of governance in Nigeria in the digital era. The paper adopts a qualitatitive approach in analysing the problem under investigation. It notes that despite an increased level of government spending on ICT, which is higher than that of some of the biggest private enterprises, the overall benefits of ICT on effectiveness and efficiency in public service delivery in Nigeria is yet to produce the intended results. It observes that the challenge in Nigeria is not how to introduce digital technologies into public sector, but rather how to introduce digital technologies into public administrations. The paper concludes that meeting the needs and expectations of the citizens as customers regarding satisfactory service delivery may be impossible without leveraging on emerging technologies in the public sector. It recommends, among others, the need to focus on digitalisation of service delivery to the people. This will entail a revolution in the design and operation of public services that can capitalise upon developments in technology and the emergence of digital organisations to create services that better meet citizen's needs.