E-Government

Some state, national, and local governments around the world have long been playing active roles in the use of Information and Communication Technologies (ICTs) to stimulate economic development. Electronic government (e-Government) utilizes information technology (IT) to provide the necessary the access to a wide range of public services. Governments see IT as a way to improve the quality of life of their citizens. Today, governments at all levels of the governance hierarchy respond to millions of citizen demands electronically. Many public organizations are implementing e-Government projects. There is a need to put forward a conceptual model focusing on steps towards implementing more successful e-Government projects. This exploratory paper argues that several key success factors are appropriate for e-Government implementation. About twelve e-Government websites were examined using the identified key success factors. This chapter proposes a conceptual model for a better implementation of electronic government especially in the developing world context.