Empowering people

Empowerment is the process of encouraging staff at all levels to become more involved in the decisions and activities that affect their jobs. By giving staff members more responsibility and letting them play a more active role, organisations can expect them to become more enthusiastic, motivated and co-operative, take pride in their work and consistently perform well. So how does the organization stand to benefit ? Apart from the increased productivity and performance of the individual, empowered staff can also bring an organization closer to the customer, improve service, ensure continuous innovation and help to gain a competitive edge. The succinct and practical book will help managers to learn how to create effective working relationships by adopting the following key skills: communication and commitment;facilitating and coaching;motivation and reward;positive feedback;influencing and decision-making;lifelong learning and continuous professional development. With checklists, role plays and case studies suitable for individual or team learning, this action plan for empowerment is essential reading for all those involved in the management of others