Factors Influencing Users' Intention to Continue Using ERP Systems

Factors Influencing Users' Intention to Continue Using ERP Systems

Author: 
Elragal, Ahmed
Place: 
Hershey, PA
Publisher: 
IGI Global
Date published: 
2010
Record type: 
Responsibility: 
Birry, Dalia, jt. author
Editor: 
Cruz-Cunha, Maria Manuela
Journal Title: 
Enterprise Information Systems Design, Implementation and Management
Source: 
Enterprise Information Systems Design, Implementation and Management
Subject: 
Abstract: 

There has been an increasing interest in ERP systems in both research and practice in the last decade. But unfortunately in many occasions a lot of companies have stopped using these systems after they went-live with the implementation. This study is an attempt to reveal the factors influencing users‘ intention to continue using the ERP system. A survey was sent to respondent gaining a number of 223 responses. A hypothesized model was developed based on three theories; TAM, ECT, and TPB. The model was tested using regression analysis of the collected responses. Results showed that users‘ intension to continue using the ERP systems are affected by: perceived usefulness, satisfaction, subjective norm, and perceived behavior control. Meanwhile, perceived usefulness is affected by confirmation and subjective norm while satisfaction is affected by perceived usefulness and confirmation.

Series: 
Advances in Business Information Systems and Analytics

CITATION: Elragal, Ahmed. Factors Influencing Users' Intention to Continue Using ERP Systems edited by Cruz-Cunha, Maria Manuela . Hershey, PA : IGI Global , 2010. Enterprise Information Systems Design, Implementation and Management - Available at: http://library.au.int/factors-influencing-users-intention-continue-using-erp-systems