Modeling IT Evolution in E-Government

This chapter is a critical review of the models of e-government in adopting Information Technology (IT). The authors acknowledge that the models are useful and are important for providing a conceptual delineation of IT adaptation in e-government. However, they argue that the models do not sufficiently encompass existing and emerging information technologies, fall short on considering the institutional context, and do not take into consideration the nature of e-government services. The authors provide an alternative roadmap of modeling the IT adoption that builds on the elements of existing e-government models and takes into account the three dimensions of technology, institutions, and services.