Organizational Learning and Web 2.0 Technologies

The knowledge era redefines companies’ scenarios and workers’ profiles, requiring models and tools for Knowledge Management (KM) and Organizational Learning (OL) to respond to external demands. The growth of the Internet and the emergence of Web 2.0 created the conditions for Enterprise 2.0. This chapter analyzes Web 2.0 usefulness in the workplace and presents a software application for KM and OL that aims to support the software development process in software houses. The conclusion discusses controversial issues related to collaboration and competitive markets and presents some reasons for the apparent negative reaction of companies to adopt systems based on social networks.