Satisfaction Levels with E-Government Services in Saudi Arabia

Satisfaction Levels with E-Government Services in Saudi Arabia

Author: 
Aldabbas, Hamza
Place: 
Hershey, PA
Publisher: 
IGI Global
Date published: 
2013
Responsibility: 
Baqar, Mai Abu, jt. author
Aldayel, Mohannad, jt. author
Editor: 
Mahmood, Zaigham
Journal Title: 
E-Government Implementation and Practice in Developing Countries
Source: 
E-Government Implementation and Practice in Developing Countries
Abstract: 

The recent revolution in technology has encouraged governments throughout the world to change their approaches to providing services to their citizens. Accordingly, some countries have set up e-government portals as one such approach to deliver services efficiently, economically, and promptly. The synergy of information with communication technology has the potential to make e-government a major advance; some citizens, however, are not satisfied with e-services introduced in several countries due to factors including lack of computer skills, limited availability of the Internet, and less than total coverage of necessary infrastructure. Effective E-government has several immediate benefits: 1) to lessen the need of travelling to and queuing in the various government departments; and 2) to combine access to different departments together in one government portal. A case study might be the e-government developments in Saudi Arabia, where, in the last few years, huge amounts of money have been expended to establish e-government service. In this context, the question arises whether the expenditure has been worthwhile. In the current research, the satisfaction levels with these services were surveyed among a set of users in order to determine drawback to using the system or any obstacles to access. Objectives were established in order to achieve the aims, and research questions devised to examine the usage of e-government and the service’s usability, as well as to identify the barriers and factors that can affect the use of e-government. The relationship between these barriers and overall satisfaction levels with respect to e-government projects is also analyzed.

Series: 
Advances in Electronic Government, Digital Divide, and Regional Development

CITATION: Aldabbas, Hamza. Satisfaction Levels with E-Government Services in Saudi Arabia edited by Mahmood, Zaigham . Hershey, PA : IGI Global , 2013. E-Government Implementation and Practice in Developing Countries - Available at: http://library.au.int/satisfaction-levels-e-government-services-saudi-arabia