What managers need to know about social tools: avoid the common pitfalls so that your organization can collaborate, learn, and innovate

What managers need to know about social tools: avoid the common pitfalls so that your organization can collaborate, learn, and innovate

Author: 
Leonardi, Paul
Publisher: 
Harvard Business School Press
Date published: 
2017
Record type: 
Responsibility: 
Neeley, Tsedal, jt. author
Journal Title: 
Harvard Business Review
Source: 
Harvard Business Review, Vol. 95, No. 6, November-December 2017, pp. 118-127
Abstract: 

Internal social tools have been found to improve decision making, innovation, collaboration, and employee engagement. Four traps, however, can hinder these results: flawed assumptions regarding Millennials, repression of informal communication, failure to identify learning, and concentrating on the wrong data. To optimize social tools, firms should expressly define why the tools are being adopted. Informal communication should be fostered to generate knowledge sharing, but rules of conduct should be delineated. Leaders are also encouraged to exhibit the attitudes and behaviors they wish to see in their employees.

Language: 

CITATION: Leonardi, Paul. What managers need to know about social tools: avoid the common pitfalls so that your organization can collaborate, learn, and innovate . : Harvard Business School Press , 2017. Harvard Business Review, Vol. 95, No. 6, November-December 2017, pp. 118-127 - Available at: http://library.au.int/what-managers-need-know-about-social-tools-avoid-common-pitfalls-so-your-organization-can