The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit

The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit

Author: 
Groysberg, Boris
Publisher: 
Harvard Business School Press
Date published: 
2018
Record type: 
Responsibility: 
Lee, Jeremiah, jt. author
Price, Jesse, jt. author
Cheng, J Yo-Jud, jt. author
Journal Title: 
Harvard Business Review
Source: 
Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 55
Abstract: 

High levels of employee engagement and customer orientation correlate with closely aligned views among employees regarding which cultural characteristics are salient in the company.

Language: 

CITATION: Groysberg, Boris. The Workforce Convergence Matters: When employees' views of the culture align, engagement and customer orientation benefit . : Harvard Business School Press , 2018. Harvard Business Review, Vol. 96, No. 1, January-February 2018, pp. 55 - Available at: http://library.au.int/workforce-convergence-matters-when-employees-views-culture-align-engagement-and-customer-orientation