CUSTOMER SATISFACTION collection
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Title: 'Sorry' is not enough
Date published: 2018
Publisher: Harvard Business School Press
Catagory URL: http://www.HBR.org
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Title: Alternative Call Center Operational Indicators to Customer Satisfaction
Author: Oliveira, Alexandre Ferreira
Date published: 2012
Publisher: IGI Global
Catagory URL: http://services.igi-global.com/resolvedoi/resolve.aspx
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Title: An empirical assessment of customer switching behavior in the Nigerian telecom industry
Author: Izogo, Ernest Emeka
Date published: 2013
Publisher: Adonis & Abbey
Catagory URL: http://www.adonis-abbey.com
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Title: Customer Evaluation of Supply Systems: The Case of Ethiopian Seed Supply Systems
Author: Shimelis Altaye Bogale
Date published: 2018
Publisher: Taylor & Francis Group
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Title: Customer Service: Career Success Through Customer Satisfaction
Author: Timm, Paul R.
Date published: 2005
Publisher: Prentice Hall Publishing Co.
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Title: Customer-perceived relationship quality and satisfaction: A case of Ethiopian Telecommunication Corporation
Author: Negi, Rakshit
Date published: 2013
Publisher: Emerald
Catagory URL: http://www.emeraldinsight.com
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Title: Loyalty Intentions as an Outcome of Customer Delight in a Services Environment - A South African Perspective
Author: Roberts-Lombard, Mornay
Date published: 2020
Publisher: Adonis & Abbey Publishers
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Title: Perceived product necessity, perceived value, customer satisfaction and affective attitude: an integrative model
Author: Makanyeza, Charles
Date published: 2016
Publisher: Taylor & Francis Group
Catagory URL: http://www.tandfonline.com
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Title: Relationship between Service Quality, Customer Satisfaction and Behavioural Intentions in South Africa's Mobile Telecommunication Industry
Author: Mpwanya, M.F.
Date published: 2019
Publisher: Adonis & Abbey
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Title: The Influence of Perceived Justice on Recovery Satisfaction in the Airline Industry
Author: Matikiti, Rosemary
Date published: 2018
Publisher: Taylor & Francis Group
