Management - Leadership

Large companies spend millions, or billions, of dollars directly on energy each year--and millions more indirectly, on supply chain, outsourcing, and logistics costs. Yet outside the most energy-intensive industries, the majority of firms approach energy as merely a cost to be managed.

Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments?

The CFO of a global construction company disagrees with his CEO (and good friend) about the advantages of self-managed teams--particularly because lack of proper oversight of the Russia office resulted in a financial scandal several years earlier.

By pooling their know-how and resources across internal boundaries, organizations can solve problems more creatively, increase their productivity, and reap higher profits.

With a young, urbanizing population, abundant natural resources, and a growing middle class, Africa seems to have all the ingredients necessary for huge growth.

Research suggests a new way for companies to use customer satisfaction surveys: Instead of asking customers what went wrong, begin by asking what went right.

Managers have tried various strategies and perks to boost employee engagement--all with little impact on long-term retention and performance. But now, neuroscience offers some answers.

China and the U.S. in the 21st century

David Pyott, former chief executive officer of Allergan, describes the conditions prior to the hostile takeover bid in 2014 by Pershing Square Capital Management and Valeant Pharmaceuticals.

In pursuit of double-digit top-line growth, many retailers relentlessly open new stores, even when doing so destroys the profitability of their businesses. This addiction is fueled by Wall Street and a capitalist culture that's obsessed with growth.