Management - Leadership

High levels of employee engagement and customer orientation correlate with closely aligned views among employees regarding which cultural characteristics are salient in the company.

When assessing a culture's strategic effectiveness, leaders must keep in mind two germane external factors--region and industry--and three internal considerations: alignment with strategy, leadership, and organizational design.

Customer satisfaction depends on creative problem solving, not empathy.

Though corporations have been lobbying the government and making campaign donations for a long time now, in recent years a dramatic new trend has emerged in U.S. politics: CEOs are taking very public stands on thorny political issues that have nothing to do with their firms' bottom lines.

It mostly makes people avoid the peers who criticized them, new research shows

Leaders can use this worksheet and accompanying questions to determine what kind of culture currently operates in their company.

Companies say they want their employees to learn and grow, but in practice, they skimp on training. In a recent study of 1,481 employed learners, more than one-third of them said they had received no training from their companies in the previous 12 months.

Step-by-step advice for arriving at an aspirational target

Data gathered on the web has vastly enhanced the capabilities of marketers. With people regularly sharing personal details online and internet cookies tracking every click, companies can now gain unprecedented insight into individual consumers and target them with tailored ads.

The idea behind Muji was to manufacture and sell beautiful, inexpensive housewares, food, and apparel that every Japanese consumer might need. In the late 1980s Muji sparked interest among British retailers at an exhibition of Japanese products, and a joint venture with Liberty ensued.